Quality Assurance Program Support
Program development, implementation support, quality reviews, requirements alignment, and practical integration with technical work.
QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT
Build quality into the work.
Quality assurance, technical review, corrective action, issues management, document control, performance analysis, and improvement support for technically complex and high-consequence organizations.
DOE / NNSAQuality, project-review, corrective-action, and high-hazard program support
$50M+ ProjectsIndependent technical and peer review coordination for capital asset projects
Technical ReviewMultidisciplinary documents, redlines, comment resolution, and final quality checks
Performance ImprovementMetrics, trending, corrective actions, process improvement, and effectiveness review
INTEGRATED QUALITY SUPPORT
Quality is most effective when it is connected to execution.
ETS approaches quality assurance as part of the technical work rather than as a separate administrative layer. Our support can connect requirements, technical documents, training, corrective actions, reviews, records, and performance information into a more reliable operating system.
Experience includes DOE/NNSA capital-project review coordination, quality assurance and Contractor Assurance System activities, technical editing and quality review, corrective-action tracking, process improvement, document control, training quality, and executive-level reporting.
QUALITY SERVICES
Support across the full improvement cycle.
Technical Document Quality & Editing
Independent technical editing, consistency review, redline comparison, controlled formatting, final quality checks, and preservation of technical intent.
Corrective Action Program Quality
Evaluate problem statements, causes, corrective actions, closure evidence, recurrence controls, and effectiveness criteria.
Contractor Assurance / Performance Assurance
Performance information, management assessment, assurance processes, metrics, trending, and continuous-improvement support.
Root Cause & Causal Analysis
Structured analysis of events and performance issues using causal, barrier, change-analysis, and extent-of-condition approaches where appropriate.
Metrics, Trending & Performance Improvement
Use data, recurring issues, feedback, and operational performance to identify trends and target improvement.
Procedure & Process Quality
Review and development of procedures, operating guidance, business processes, forms, and implementation tools.
Configuration & Document Control
Version control, controlled templates, records, document workflows, approval traceability, and configuration-sensitive interfaces.
Audit & Assessment Support
Assessment planning, document review, lines of inquiry, field support, findings, reporting, and follow-up.
Readiness & Quality Surveillance
Quality-focused readiness support, surveillance, implementation checks, acceptance evidence, and identified-condition follow-up.
Effectiveness Reviews
Determine whether corrective actions, process changes, and improvement initiatives achieved the intended result and reduced recurrence risk.
Quality Training & Qualification
Training, qualification, instructor support, and workforce development aligned with quality and performance expectations.
PERFORMANCE IMPROVEMENT
Turn issues into sustained improvement.
1IdentifyCapture issues, observations, findings, trends, and performance gaps.
2AnalyzeUnderstand causes, barriers, contributing conditions, and significance.
3CorrectDevelop actions that address the problem at the appropriate level.
4TrackManage commitments, owners, due dates, dependencies, and closure evidence.
5VerifyConfirm completion, implementation, and technical adequacy.
6ImproveEvaluate effectiveness, recurring issues, trends, and lessons learned.
TECHNICAL DOCUMENT QUALITY
Improve clarity without changing technical intent.
ETS can support highly technical documentation where quality depends on more than grammar. Review can include structure, consistency, traceability, formatting, templates, redlines, version control, comment resolution, and final quality checks.
Experience includes multidisciplinary project-review packages, procedures, training documents, technical reports, executive briefings, and safety-basis-related documentation.
- Redlines, track changes, and document comparison
- Styles, templates, tables, forms, and controlled formatting
- Comment resolution and adjudication
- Technical report and executive-summary quality review
- Document control and configuration-management interfaces
ASSURANCE, ASSESSMENT & QUALITY OVERSIGHT
Confidence that requirements are implemented and performance is improving.
QA Assessments & AuditsEvaluate program implementation, requirements compliance, evidence quality, and management controls.
Contractor AssuranceSupport performance assurance, management assessment, metrics, trends, issue identification, and improvement.
Corrective-Action EffectivenessEvaluate whether actions addressed causes, reduced recurrence risk, and produced sustainable improvement.
Readiness / Surveillance QualityReview implementation evidence, field conditions, records, and quality-sensitive readiness interfaces.
Records & Configuration QualityControlled records, version management, approval traceability, document quality, and configuration-sensitive interfaces.
Process StandardizationTemplates, procedures, tools, criteria, and common methods that improve consistency and repeatability.
Need review coordination, commitment tracking, or executive program status?
Review logistics, technical action tracking, requirements/commitment management, and program reporting are led under Technical Program Support.
DOE / NNSA REQUIREMENTS EXPERIENCE
Quality with the regulatory environment in view.
Experience includes current and predecessor DOE requirements relevant to quality assurance, capital-project reviews, training, facility safety, and directives management.
DOE O 414.1 / 414.1E
DOE O 413.3C
DOE O 420.1C
DOE O 426.2 / 426.2A
DOE O 251.1 / 251.1E
DOE-STD-1189
10 CFR 830 Interfaces
Configuration / Document Control
QUALITY LEADERSHIP
Led by experience across training, operations, project reviews, and quality.
Jen Plonski leads ETS quality assurance and training capabilities. Her experience spans DOE/NNSA operations support, capital-project review coordination, technical editing, quality assurance, Contractor Assurance System activities, corrective actions, training quality management, document control, and process improvement.
That cross-functional background helps ETS connect quality requirements to the actual documents, systems, people, and decisions that determine performance.
View Jen's executive profile →QUALITY & PERFORMANCE SUPPORT
Need help closing the gap between requirements and execution?
ETS can support quality programs, technical reviews, corrective actions, issues management, document control, assessments, readiness, metrics, and performance improvement.